The player received the remaining balance, therefore we closed this complaint as resolved. The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The winnings were received in a short time and the complaint is now resolved. The player from Greece requested a withdrawal and after 15 days of waiting for the payment, he decided to https://plangames.vip/ submit a complaint. The complaint was closed as the player resolved it with the casino.
- The player from Germany has deposited money into casino account but the funds seem to be lost.
- While deposits worked without issue, withdrawals were consistently canceled with no resolution from support.
- Unfortunately, her winnings had not been received at that time.
The player had confirmed receipt of the refund, and we had marked the complaint as resolved. A player from the United Kingdom is having issues with a delayed withdrawal. Despite the casino’s claim of having processed the payment, the player hasn’t received the funds yet.
The casino did not provide a reason for the account closure and ignored the player’s follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player’s refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.
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The player from Italy had struggled with a withdrawal process that had been under review since February 10th. Despite having received assurances from the casino’s support team that everything was fine, no progress seemed to have been made. After the player’s account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player’s funds were credited to him. The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours.
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She noted that she had requested account deletion at another casino, Spinmama, and suspected that both may have been linked, leading to the account closure. The issue was resolved after a week of communication with the casino, during which she provided all requested documentation. The Complaints Team assisted by guiding her through the process and www.qld.gov.au ensuring that her legitimate winnings were eventually processed without further delay. The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification.
The complaint was marked as resolved, and the player expressed gratitude for the assistance received. The player from Germany had requested a withdrawal less than two weeks prior to submitting their complaint. The Complaints Team intervened after the player reported multiple failed withdrawal attempts and poor customer support experiences. Following the team’s involvement, the casino changed its payment provider, allowing the player to successfully receive the withdrawal. However, the player noted that no compensation had been offered for the lengthy process. The player from Ireland had deposited €2000 at Pino Casino and attempted to withdraw his winnings after fulfilling a €40,000 wagering requirement.
She’s now having issues with a withdrawal and is seeking advice on the situation. The complaint was resolved as the player received her money from the casino. The player from Germany had been waiting for a €2000 withdrawal for 4 days despite completing the verification process on the first day. The issue was resolved when the player approved the withdrawal and received the winnings. The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.
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The complaint was escalated, and after a new withdrawal request was submitted on April 15, 2025, she received her winnings on April 17, 2025. The issue was resolved, and the complaint was marked as ‘resolved’ in the system. The player from Portugal opened an account and won €580 but discovered that her account had been deleted just before a withdrawal request could be verified.
The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Germany is experiencing issues while accessing the website. The player’s unable to withdraw her balance as the payment methods are unavailable. The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill. The player from Denmark is questioning the number of personal documents which are required for the KYC verification.
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The issue was resolved after the casino processed the refund, and the player confirmed receipt of the funds. The player from Poland had been attempting to withdraw his winnings for around four months after successfully completing KYC verification. The player believed his account had been targeted to prevent access to his funds. The player from Spain faced unjustified obstacles in withdrawing his winnings after providing extensive documentation for account verification. Despite submitting a variety of documents, he continued to be asked to verify his source of funds.